🔞 Do you sell to customers under 18?
No. We strictly do not sell to anyone under 18 years old. Age verification may be required upon delivery in compliance with UAE laws.
🚚 How fast is delivery?
- Dubai & Sharjah: Within 24 hours
- Other Emirates: Within 48 hours
We aim for fast and reliable delivery across the UAE.
📍 Which areas do you deliver to?
We deliver to all major UAE locations, including:
- Dubai
- Sharjah
- Abu Dhabi
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
💰 Do you charge delivery fees?
Delivery charges may apply depending on your location and order value. The exact fee will be shown at checkout.
🔄 Can I return my order?
Yes, we offer a 1-day return policy for:
- Defective products
- Wrong items
- Damaged deliveries
The item must be unused and in original packaging.
❗ Can I return opened vape products?
No. Due to hygiene and safety reasons, opened or used products cannot be returned.
🛠️ What if my vape is not working?
If your product is defective:
- Contact us within 24 hours of delivery
- Share photo/video proof
- We will arrange a replacement or refund
🔥 Are your products original?
Yes. We guarantee 100% authentic vape products sourced from trusted suppliers and distributors.
💨 Do your products contain nicotine?
Most vape products contain nicotine, which is an addictive substance. Please check product descriptions before purchasing.
⚠️ Is vaping safe?
Vaping is intended for adult smokers only. It is not risk-free and may contain nicotine. If you have health concerns, consult a medical professional.
🛒 Can I cancel my order?
You can cancel your order before it is dispatched. Once shipped, cancellation may not be possible.
📦 How can I track my order?
After placing your order, our team will update you via WhatsApp regarding order status and delivery.
📞 How can I contact you?
You can reach us بسهولة:
- 💬 WhatsApp: https://wa.me/971554819307
- 📧 Email: [email protected]
💡 Do you offer bulk or wholesale deals?
Yes, we may offer bulk pricing for larger orders. Contact us on WhatsApp for more details.
⏰ What are your working hours?
We operate daily. You can place orders anytime, and our team will process them as quickly as possible.