Refund & Return Policy

At Vape Wizard DXB, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

🔄 Return Policy (1-Day Return)

We offer a 1-day return policy from the date of delivery.

You may request a return if:

• The product is defective or not working
• You received the wrong item
• The product is damaged upon delivery

To be eligible for a return:

• The item must be unused and in original packaging
• All accessories, seals, and boxes must be intact
• You must provide proof of purchase (order confirmation)

🚫 Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Opened or used vape devices
• E-liquids or disposable vapes once opened
• Products damaged due to misuse

⏱️ Return Request Timeframe

• Return requests must be made within 24 hours of delivery
• Requests after this period may not be accepted

💰 Refund Policy

Once your return is approved and inspected:

• A refund will be issued if the product is confirmed defective or incorrect
• Refunds are processed via the original payment method
• In some cases, we may offer a replacement instead of a refund

🚚 Return Process

To initiate a return:

1. Contact us via WhatsApp or Email within 24 hours
2. Share your order details and issue (photo/video proof if required)
3. Our team will guide you through the return or replacement process

💵 Shipping Fees

• Delivery charges are non-refundable
• If the return is due to our error (wrong/damaged item), we will cover the return cost

🔞 Age & Product Responsibility

We do not accept returns based on:

• Change of mind
• Personal taste preferences
• Incorrect product selection

Please ensure you order the correct product before checkout.

⚠️ Important Note

All vape products are subject to strict quality checks before delivery. Improper use or handling after delivery is not covered under this policy.

📞 Contact Us

For return or refund requests, please contact us:

• 💬 WhatsApp: https://wa.me/971554819307
• 📧 Email: [email protected]

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